The Spa at Highland Oaks is an oasis of serenity, relaxation and rejuvenation. To maintain this tranquil environment, we ask that you are respectful of others' privacy, speak softly, and deactivate any disruptive communication devices, such as cell phones or pagers.

When booking a package we will provide you with a robe and slippers to wear while visiting our spa facility and you will be assigned a locker to store your personal belongings. During your treatment, it is recommended that you experience body services without clothing. Our therapists are professionally trained and will ensure a level of comfort by appropriately draping areas of the body that are not a focus of the treatment.

All lockers will have a security mechanism (such as a key or combination lock), but if you feel more comfortable, we recommend that you leave valuable personal items in your car.

If this is your first visit, please arrive at least 15 minutes prior to your treatment to allow yourself time to check in.

We ask that you arrive at least 5-10 minutes prior to your scheduled appointment time; however, if a late arrival is unavoidable, please call to notify the spa receptionist when possible. Arriving late will simply limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next guest.

We request that all guests using the spa extend a 24 hour cancellation notice.
A credit card number may be requested when booking a large package or services for more than 1 person. If a 24 hour notice is not given, charges for the services may be posted to the credit card given at the time of the booking.

A full menu is listed on our website and brochures are available at the front desk. If you feel you would like assistance in choosing a service, we recommend calling the spa directly and speaking to one of our knowledgeable staff members. A discussion with our reception staff can often help you decide between specific types of treatment offerings depending on whether your goal is simply relaxation or more therapeutic in nature.

If you have health concerns or are pregnant, please be sure to notify our spa staff when booking your treatment. Our reservationists can offer guidance as to which treatments will be the most beneficial, and those that should be avoided due to physical limitations or sensitivity.

We recommend that you do not consume alcohol during or immediately after your spa treatments.

Generally, shaving is not recommended prior to any treatments or hair removal services. However, it is recommended that men shave prior to a facial treatment at least 2 hours before the scheduled appointment time.

Whether it is the room temperature or the level of massage pressure, please communicate your preferences with the therapist so that he or she can make your time with us a special experience.

Our spa staff is dedicated to exceeding your expectations and creating a memorable spa experience. Gratuities for these efforts are greatly appreciated and can be either given directly to the staff member, or extended at the front desk of the spa facility. Standard practice for excellent service ranges from a 15-20% gratuity.

We accept all major credit cards, traveler's checks, personal checks, and cash.

You may purchase gift cards for a specific dollar amount or for particular services via phone by one of our trained spa coordinators at 336-774-8520. Click here to purchase gift certificates from our site.

Guests must be at least 18 years of age to experience a spa treatment. If under the age of 18, guests must be accompanied by a guardian. Salon services are offered to guests of all ages. Children are welcome with appointment.

If your experience at our spa facility has not met your expectations, we request that you speak with the spa director or manager on duty before leaving the facility. If unavailable, please feel free to call the spa to discuss the issue at a later date.